Getting Help
News And Information
The primary source of current issues and help are our various Microsoft Teams chats. You should join:
In your web browser, bookmark the Schwab Developer Hub which contains a lot of relevant developer information.
Jumpwords
Many things can be found via Schwab's Jumpword facility. Jumpwords are pre-defined keywords used to access information and services at Schwab. You may see Jumpword links in Schwab documents such as this one to access the Veracode site: https://jw/Veracode . It might have accompanying text that says Use jumpword Veracode. You can always go to Schwab's Sharepoint site and enter a Jumpword in the upper right hand corner:
National Service Desk (NSD)
NSD is Schwab's in-house tech support. You'll primarily use it for security and network-related issues like:
- Inability to login
- Lost password
- Can't access the internet or Schwab facilities
Go to jumpword NSD https://jw/NSD where you can access chat and find the telephone number.
They can also be contacted after hours.
Subject Matter Experts (SMEs)
If you have technical questions that require an SME, we have some listed here:
| Area | SME Contact |
|---|---|
| Next.js | John Jarrard or Sam Wilson |
| UI | Chris Gardner |
| Devops | Karthik Gotrala |
| APIs | Shubham Gupta |
| Tagging | Yindong Yu |
| Accessibility | Roger Frace |
| Testing (Integration and Unit) | Kyle Bluff and Divya Shetty |
| Drupal | Chris Hister or Jeff Cardwell |